OUR PHONE NUMBER: 011-5667 0037
 

FAQ

Q1. How do I purchase my order on the site? To order your purchase:- 1. Click the “Add to Cart” button on the products you wish to purchase. 2. Click “Continue Shopping” to continue adding other products to the cart or click “Checkout” to proceed with your payment for the products. 3. You'll reach a log-in page where you need to log in to your account using your username and Password. If you don't have an account created yet, you need to register one before you proceed with your payment. 4. You'll need to confirm your shipping address on the "Shipping Address" page and click the "next" button. 5. From here, you need to select your shipping methods and click the "next" button. 6. Next, you'll need to choose your payment method, then click the "next" button. 7. After finishing the steps above, you need to reconfirm your billing details and agree to the terms and conditions. 8. Click "Confirm Order" to complete the order. Q2. What are the payment methods available? Minerva's Life offers different payment methods, such as Credit cards, Debit cards, E-wallet, or FPX payment methods via the KiplePay system. Q3. How do I change my account's personal information and shipping address? Log in to your account. Click on "Account Maintenance." → Edit your account information and shipping address here. Q4. I forgot my Password for my account. What should I do to retrieve it? 1. Click on "Lost Password?" and fill in the email that was used to register the account. 2. Click Submit. 3. A verification token will be sent to you. 4. Once you have received the token, you can choose a new password for your account. Q5. Can I cancel an existing order that has been made? Yes, but only if the order is still in pending status. You may cancel your order by following the following steps: 1. Please send an email to our customer service at [email protected] with the message title "Request to cancel order", in order to inform us about the cancellation order. 2. Orders in the status of shipping or shipped will not be allowed to be canceled. Q6. What is the product's transaction currency? The currency for the product's transaction will be in Malaysia Ringgit. Q7. How long does the delivery usually take? Delivery usually will take about 5 to 7 working days. Q8. I still have doubts! Sorry if we're unable to clear your doubts with the FAQ page, then please kindly send us an email at [email protected]. We shall do our best to provide you the support and solution.